Shipping policy

At Morning Flight, we are dedicated to providing our customers with a seamless shopping experience, including prompt and reliable shipping. Below is our detailed shipping policy, including information about rates, carriers, and important announcements.

1. Shipping Methods and Carrier

We utilise Australia Post as our primary shipping carrier to ensure that your orders are delivered safely and efficiently.

2. Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as your delivery location. Please refer to the checkout section for the applicable shipping rates.

3. Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days.
  • Order Confirmation: Once your order is placed, you will receive a confirmation email detailing your purchase.
  • Shipping Notification: You will receive a shipping confirmation email with tracking information once your order has been dispatched.

4. Delivery Times

Delivery times will vary based on your location and the shipping method selected. While we aim to deliver your order as quickly as possible, please note that external factors such as weather conditions and postal service delays may impact delivery times.

5. Shipping Interruptions

In the event of shipping pauses due to public holidays or other unforeseen circumstances, we will provide announcements on our website. We encourage you to keep an eye on the website for any updates regarding shipping delays or interruptions.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment directly on the Australia Post website.

8. Issues with Your Order

If you experience any issues with your order, such as delays or damaged items, please contact us at [customer support email or phone number]. We are here to assist you and ensure your satisfaction.

Thank you for choosing Morning Flight! We appreciate your business and look forward to providing you with quality products and service.

This policy is subject to change. Please review it each time you place an order to stay informed about our current practices.